Our commitment to you:
We will take great care to listen and learn about you, your lifestyle and financial goals, and your constraints so we can both understand where you are starting from, and where you want to go, and commit to answer any questions you may have.
We will ensure you are fully aware and understand the charging structure of any financial products we implement on your behalf and will provide regular valuations of the investments and policies you hold with us, on an agreed basis.
We welcome and encourage your comments and suggestions on how we can improve our services to you in the future.
The Financial Ombudsman Service was set up by Parliament to sort out individual complaints that consumers and financial businesses aren’t able to resolve themselves. Details of how the Financial Ombudsman Service can help can be found on their website at www.financial-ombudsman.org.uk/consumer/complaints.htm or you can ring the consumer help line on either 0800 023 4 567 or 0300 123 9 123.